At Tweed Aesthetics, we are committed to protecting your privacy and handling your personal data responsibly and lawfully. This Privacy Policy explains how we collect, use, store, and protect your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and Healthcare Improvement Scotland (HIS) requirements.
For the purposes of data protection law, Tweed Aesthetics is the Data Controller of your personal data.
What Information We Collect
We may collect and process the following information:
Personal Information
- Name
- Date of birth
- Address
- Email address
- Telephone number
Medical & Health Information
- Medical history
- Allergies
- Medications
- Treatment records
- Consent forms
- Before and after photographs (with consent)
Administrative Information
- Appointment details
- Payment records
- Communication records
How We Collect Your Data
We collect information when you:
- Complete consultation or consent forms
- Book appointments (online, phone, or in person)
- Receive treatment
- Contact us via our website, email, or social media
- Use our website (via cookies – see section 10)
Why We Use Your Data
We use your personal data to:
- Provide safe and appropriate treatments
- Assess suitability for procedures
- Maintain accurate medical records
- Communicate with you about appointments and aftercare
- Comply with legal, regulatory, and HIS requirements
- Process payments
- Improve our services
Medical data is processed only when necessary and handled with strict confidentiality.
Lawful Basis for Processing
Under UK GDPR, we process your data based on:
- Consent – for treatments, photographs, and marketing
- Contract – to provide booked services
- Legal obligation – medical records, regulatory compliance
- Vital interests – where necessary for health and safety
- Legitimate interests – clinic administration and service improvement
How We Store & Protect Your Data
Your data is:
- Stored securely (electronically and/or in locked systems)
- Accessible only to authorised personnel
- Protected by appropriate technical and organisational measures
Medical records are retained in accordance with HIS guidance and legal requirements.
Sharing Your Information
We do not sell your data.
Your information may be shared only when necessary with:
- Healthcare professionals involved in your care
- Regulatory bodies such as Healthcare Improvement Scotland
- Payment providers
- Legal or insurance providers (if required)
All third parties are required to handle your data securely and lawfully.
Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion (where legally permitted)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
Requests can be made by contacting us directly.
Complaints
If you have concerns about how your data is handled, please contact Tweed Aesthetics first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
http://www.ico.org.uk
Cookies & Website Data
Our website may use cookies to improve functionality and user experience. Cookies do not collect sensitive personal or medical data.
You can manage cookie preferences through your browser settings.
Marketing Communications
We will only send marketing communications if you have explicitly opted in. You may unsubscribe at any time by contacting us or using the unsubscribe link provided.
Policy Updates
This Privacy Policy may be updated from time to time to reflect legal or operational changes. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your data is used, please contact:
Tweed Aesthetics
tweedaesthetics@gmail.com
07947360014
